Refund Policy

Our terms for refunds, cancellations, and service guarantees

Last Updated: June 2026

1. Overview

At Ecomation Hub, we are committed to delivering high-quality e-commerce automation services. This Refund Policy outlines the terms under which refunds may be considered. Please read this policy carefully before purchasing any of our services.

2. Service Nature

Our services involve significant upfront work including store setup, LLC formation, product research, supplier vetting, and ongoing management. Because of the resources and expertise invested from day one, all fees are generally non-refundable once service delivery has begun.

3. Management Fee

The management fee paid at onboarding covers the cost of store setup, account registration, initial product research, and team allocation. Management fees are non-refundable once work has commenced, as these costs are incurred immediately upon engagement.

4. Product Capital / Inventory Investment

Any capital invested into purchasing inventory or products for your store is subject to market conditions and platform policies. Ecomation Hub is not liable for losses resulting from market fluctuations, platform policy changes, or unsold inventory. We will work with you to mitigate losses and pivot strategies where possible.

5. Refund Eligibility

A refund may be considered in the following limited circumstances:

  • You paid for a service that was not started or delivered within the agreed timeline and no work has been performed
  • There was a billing error or duplicate charge on your account
  • Ecomation Hub is unable to deliver the contracted service due to circumstances entirely within our control

All refund requests must be submitted in writing to info@ecomationhub.com within 7 days of the qualifying event.

6. Non-Refundable Items

The following are explicitly non-refundable:

  • Management fees after onboarding has commenced
  • Setup fees for LLC formation, Walmart/Amazon/Shopify applications
  • Any fees paid to third-party platforms or services on your behalf
  • Monthly management fees once the service month has begun
  • Fees for completed deliverables (store build, listings, brand assets)

7. Cancellation Policy

You may cancel your ongoing management service with 30 days written notice to info@ecomationhub.com. Your store and all associated assets will be handed over to you at the end of the notice period. No partial refunds will be issued for the notice period.

8. Dispute Resolution

If you have a concern about our services or billing, we encourage you to contact us first at info@ecomationhub.com. We are committed to resolving disputes fairly and promptly.

9. Changes to This Policy

Ecomation Hub reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us